Privacy Policy

At TRAiNED, we understand that your privacy is an important part of the trust you place in us. This Notice explains how we collect, use, disclose and otherwise process personal information in connection with our services. Please see section below for further details.

Additional Notices

California Privacy Disclosures

These Additional California Privacy Disclosures supplement the information contained in this TRAiNED Privacy Notice. These Disclosures apply solely to our processing of personal information of individual residents of the State of California within the scope of the California Consumer Privacy Act of 2018 (CCPA).

TRAiNED Cookie Notice

The Cookie Notice supplements the information contained in this Privacy Notice, explaining how we and our business partners and services providers use cookies and related technologies in the course of managing and providing our online services and our communications to you. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

Who We Are

TRAiNED: TRAiNED is an integrated technology solutions provider primarily serving business and governmental entities. TRAiNED is headquartered in the United States. When we use the terms “TRAiNED”, “we”, “us”, or “our” in this Notice, we are referring to TRAiNED and its subsidiaries and affiliated companies worldwide.

Services Covered By This Notice

Our Services: When we use the term “services”, we are referring to all the services that we offer on our own behalf, including our product offerings and the websites and mobile applications that post or link to this Notice. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company. Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf.

What is Personal Information?

When we use the term “personal information” in this Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or deidentified information that is maintained in a form that is not capable of being associated with or reasonably linked to you.

Our Collection of Personal Information

From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction.

Personal Information You Provide

• Contact Information: Such as your name, email address, business mailing address and phone number
• Employment Information: Such as your job title, department, employer or business,
• Account Information: Such as your account ID, customer ID, username and password
• Transaction Information: Such as payment information, credit information, purchase details, and order preferences
• Event Information: Such as your attendance at a TRAiNED event
• Survey Information: Such as your responses to survey questions about your business and your satisfaction with TRAiNED
• Contest Entry Information: Such as your statements and submissions for entry in a contest
• User Generated Content: To the extent it is personal information, such as product or service reviews connected to you
• Inquiry Information: Such as the content of your email, text, or chat with us and, where applicable, your voice from calls with us

Personal Information Automatically Collected

• Log File Data: Including your IP address, device operating system, application software, browser type, peripheral devices, language, user log and clickstream data, access times, and any relative Active Directory information
• Cookies and Related Technology Data: Including your usage and activity on our online services, such as information relating to your activity, using essential and non-essential cookies, web beacons and related data collection technologies
• Location Data: Including your general geographic location based on your IP address

Personal Information from Other Sources and Third Parties

• Personal Information from Our Business Partners and Service Providers: Our business partners, such as product and software providers, collect personal information and often share some or all of this information with us. For example, we receive contact information from our product providers when we engage in co-marketing campaigns for purposes of contacting prospective customers or investors who may be interested in their products.
• We Collect Personal Information from Our Service Providers: Our service providers, such as payment processors and analytics providers, collect personal information and often share some or all of this information with us. For example, we receive Personal Information from vendors to coordinate events, facilitate survey activities, identify prospective customers or investors and conduct marketing and analytics.
• We Collect Personal Information from Information Providers: We may purchase, lease or otherwise obtain lists or information from third-party list or information providers to correct or supplement contact information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with prospective clients.We Collect Personal Information from Publicly Available Sources: We often collect personal information that we do not otherwise have (including contact information, employment information and product preferences) from websites and other publicly available sources for our business operations, including identifying prospective customers or correcting outdated contact information.

Our Use of Personal Information

We use your personal information to administer your account with us, provide and improve our and our business partners’ services and products, provide you with information based on your interactions with us, contact you about our services and products, coordinate with our business partners to allow them to participate in limited co-marketing opportunities with us, respond to your inquiries and requests, prevent and investigate fraud, protect legal and contractual rights and comply with legal obligations.

We use personal information we collect to:

• Create and administer your account with us;
• Process your order and credit requests;
• Deliver products and services you request;
• Send you transaction information, including confirmations, invoices, technical notices, product and services information, updates, security alerts, support and administrative messages, and information about your credit with us;
• Communicate with you about and facilitate new promotions and upcoming events;
• Provide you with news about products and services offered by us and our business partners;
• Coordinate with our business partners to allow them to participate in limited co-marketing opportunities with us;
• Respond to your comments and questions and provide customer service;
• Link or combine with other information we get from third parties, to help understand your needs, customize our offerings to those needs, and provide you with better service;
• Conduct research and surveys used to measure our performance and improve our and our business partners’ products, services and customer experience;
• Operate and improve our and our business partners’ services and products;
• Facilitate the provision of software updates, product support, and other services related to our and our business partners’ mobile applications and other products;
• Manage investor relations and investments in our company, including by providing you information about our company and related investments, processing investment transactions and paying dividends, preparing tax returns and other investor-related documents, and managing our cap table;
• Prevent, investigate or provide notice of fraud or unlawful or criminal activity;
• Enforce and carry out contracts and agreements;
• And Comply with legal obligations.

Cookies, Related Technologies & Online Ads

As described in the Our Collection of Personal Information section of this Notice, we and our third-party partners and providers automatically collect certain types of information about your online activities over time and across websites, including our online services and other websites you may visit. We collect this information through our or our third-party partners’ and providers’ use of a variety of technologies, including cookies, web beacons, pixels, embedded scripts, location-identifying technologies, and logging technologies. Many of these technologies are used to run our online services, assess the performance of our online services, allow you to use certain non-essential features of our online services or conduct analytics on the traffic and usage trends of our online services, including statistics about our customer base. However, some of these technologies are used to make advertisements and marketing materials more relevant to you and your interests, including through the use of advertising tracking technologies. You have certain choices that may limit or affect our and our third-party partners’ and providers’ ability to use cookies and related technologies for these purposes.

You can view the TRAiNED Cookie Notice on this page

Our Disclosure of Personal Information

We disclose personal information in the following ways:

• We Disclose Personal Information Within TRAiNED: We are able to offer you the products and services we make available because of the hard work of our team members. For example, we may disclose your contact information and transaction information to process an order or to facilitate communication between you and a TRAiNED representative.
• We Disclose Personal Information to Our Business Partners: We coordinate with a number of third parties with whom we do business to make our and their products and services available to you. We disclose personal information to these business partners for such purposes as facilitating a better user experience of the TRAiNED products and offerings.
• We Disclose Personal Information to Our Service Providers: We engage a number of service providers to perform functions and services on our behalf and under our instruction to make our products and services available to you. For example, we may disclose transaction information to our payment processors and/or invoicing partners to facilitate your transaction and we may disclose additional personal information to service providers for auditing, compliance, investment management and corporate governance functions.
• We Disclose Personal Information to Our Suppliers and Distributors: We coordinate with and disclose personal information to a team of suppliers and distributors for purposes of developing and executing proposed and completed transactions facilitated by us, as well as improving our performance, products and services. Our suppliers and distributors also use personal information for their own internal purposes (including administrative purposes).
• We Disclose Personal Information to Our Advertising Partners: We coordinate with and disclose personal information to advertising partners, such as search engines and social media advertising providers, for purposes of serving personalized and targeted advertisements to you on third-party platforms. For more information, including how to opt out of interest-based advertising, please refer to our Cookies, Related Technologies & Online Ads section.
• We Disclose Personal Information with Your Consent: We may disclose personal information about you to certain other third parties not described in this Notice with your consent.
• We Disclose Personal Information for Corporate Business Transactions: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy or receivership.
• We Disclose Personal Information in Accordance with Our Legal Obligations and Rights: We may disclose personal information to third parties, such as legal advisors and law enforcement:
  • in connection with the establishment, exercise, or defense of legal claims;
  • to comply with laws or to respond to lawful requests and legal process;
  • to protect the rights and property of us, our agents, customers, and others, including to enforce our agreements, policies, and terms of use;
  • to detect, suppress, or prevent fraud;
  • to reduce credit risk and collect debts owed to us;
  • to protect the health and safety of us, our customers, or any person; or
  • as otherwise required by applicable law.

Communication Preferences

If you have opted in to our marketing communications (or where permitted by law, if you have provided us or we have obtained your contact information), we may send you email messages, direct mail offers, push notifications or other communications regarding products or services depending on the method of communication selected. You may ask us not to do so by:

• following the opt-out instructions in promotional communications;

Region-Specific Disclosures

We may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries and regions. Please click below to review additional disclosures applicable to you:

• If you are a resident of the State of California in the United States, then review our additional California privacy disclosures available on this page.
• If you are a resident of the State of Nevada in the United States, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at morisupport@gettrained.com.

Children’s Privacy

Our online services are general audience sites intended for corporate and governmental users. Our services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you are under the age of 13, do not use our services or provide us with any personal information either directly or by other means. If a child under 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that personal information.

Third-Party Websites

Except where we post, link to or expressly adopt or refer to this Notice, this Notice does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices.

Changes to This Notice

We may update this Notice from time to time. When we make changes to this Notice, we will change the date at the end of this Notice to include the “Last Updated” date. If we make material changes to this Notice, we will notify you by email to your registered email address, by prominent posting on our services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.

How to Contact Us

If you have any questions or requests in connection with this Notice or other privacy-related matters, please send an email to info@gettrained.com.

Alternatively, inquiries may be addressed to:

Compliance & Ethics
TRAiNED, Inc.
11 Parkway Center
Pittsburgh, PA 15022
USA

Version Date: 04-18-2024

California Privacy Notice

At TRAiNED, we understand that your privacy is an important part of the trust you place in us. This Notice explains how we collect, use, disclose and otherwise process personal information in connection with our services. Please see section below for further details.

These Additional California Privacy Disclosures supplement the information contained in the TRAiNED Privacy Policy, available on this page. These Disclosures apply solely to our processing of personal information of individual residents of the State of California within the scope of the California Consumer Privacy Act of 2018 (CCPA).

Unless otherwise expressly stated, all terms in these Disclosures have the same meaning as defined in our Privacy Policy as otherwise defined in the CCPA.

Additional Notices

TRAiNED Cookie Notice

The Cookie Notice supplements the information contained in this Privacy Notice, explaining how we and our business partners and services providers use cookies and related technologies in the course of managing and providing our online services and our communications to you. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

Who We Are

TRAiNED: TRAiNED is an integrated technology solutions provider primarily serving business and governmental entities. TRAiNED is headquartered in the United States. When we use the terms “TRAiNED”, “we”, “us”, or “our” in this Notice, we are referring to TRAiNED and its subsidiaries and affiliated companies worldwide.

Services Covered By This Notice

Our Services: When we use the term “services”, we are referring to all the services that we offer on our own behalf, including our product offerings and the websites and mobile applications that post or link to this Notice. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company. Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf.

What is Personal Information?

When we use the term “personal information” in this Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or deidentified information that is maintained in a form that is not capable of being associated with or reasonably linked to you.

Collection, Disclosure and Sale of Personal Information

In the last 12 months, we have collected the following categories of personal information:

• Identifiers, such as name, account ID, customer ID, and username/password.
• California Customer Records (Cal. Civ. Code § 1798.80(e)), such as mailing address, phone number, and payment information.
• Commercial Information, such as order details, order/product preferences, credit information, and investment information.
• Internet/Network Information, such as log file data (e.g., IP address, browser type, clickstream data) and cookies and related technology data (e.g., your usage and activity on our online services).
• Geolocation Data, such as your general geographic location based on your IP address or more precise location when accessing our online services through a mobile device.
• Sensory Information, such as voice recordings from calls.
• Profession/Employment Information, such as your job title, department, employer or business, and, if you perform work on our behalf.
• Other Personal Information, such as your attendance at an event, your responses to survey questions about your business and your satisfaction with TRAiNED, your statements and submissions for entry in a contest, social media account information in accordance with your settings on the social media site, user-generated content (to the extent that it is personal information) and the contents of your email, text or chat with us.

We disclose all the categories of personal information described above for our business purposes. We do not “sell” personal information as most people would typically understand that term. However, as is common practice among companies that operate online, we do allow certain third-party partners and providers to collect information about consumers directly through our services for purposes of analyzing and optimizing our services, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. To the extent this practice is interpreted to constitute a “sale” of personal information under the CCPA, please refer to our Cookie Notice for more information, including how to exercise your rights to opt-out of cookies, analytics and personalized advertising.

Your Privacy Rights

As a California resident, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):

Access

The right to access and obtain a copy of the specific pieces of personal information we have collected about you in the last 12 months.

Opt Out

The right to direct us not to sell personal information we have collected about you to third parties.

Deletion

The right to request the deletion of personal information we have collected from you, subject to certain exceptions.

Knowledge

The right to request the following information relating to the personal information we have collected about you or disclosed in the last 12 months, upon verification of your identity:

• The categories of personal information we have collected about you;
• The categories of sources of the personal information we have collected about you;
• The categories of personal information we have disclosed about you to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
• The categories of personal information we have sold about you (if any), and the categories of third parties to whom this information was sold; and
• The business or commercial purposes for collecting or, if applicable, selling personal information about you.

Non-Discrimination

The right not to receive discriminatory treatment for exercising any of the rights described above. However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products or services or engage with you in the same manner.

Submitting Requests

To Exercise Your Right to Access, Knowledge or Deletion

To submit a request to exercise your right to access, knowledge or deletion, please contact us as set forth in the How to Contact Us section below, by calling 833.888.0103, or sending an email requesting to exercise your right to additional information under California’s “Shine the Light” law, please indicate in the request you would like to exercise your right under the “Shine the Light” law.

We will need to verify your identity before processing your request. In order to verify your identity, we will generally either require the successful authentication of your account or the matching of sufficient information you provide us to the information we maintain about you in our systems. This process may require us to request additional personal information from you.

In certain circumstances, we may decline a request to exercise the right to access, knowledge or deletion, particularly where we are unable to verify your identity.

To Exercise Your Right to Opt Out of Personal Information Sales

As noted above, we do not “sell” personal information as most people would typically understand that term. However, we do allow certain third-party partners and providers to collect information about consumers directly through our services for purposes of analyzing and optimizing our services and ads, providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. To the extent this practice is interpreted to constitute a “sale” under the CCPA, please see our Cookie Notice on this page for more information, including how to exercise your rights to opt-out of cookies, analytics, and personalized advertising.

Changes to These Disclosures

We may update these Disclosures from time to time. When we make changes to these Disclosures, we will change the date at the end of these Disclosures to include the “Last Updated” date. If we make material changes to these Disclosures, we will notify you by email to your registered email address, by prominent posting on our services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.

How to Contact Us

If you have any questions or requests in connection with this Notice or other privacy-related matters, please send an email to info@gettrained.ai.

Alternatively, inquiries may be addressed to:

Compliance & Ethics
TRAiNED, Inc.
11 Parkway Center
Pittsburgh, PA 15022
USA

Version Date: 04-18-2024

Cookie Notice

Unless otherwise expressly stated, capitalized terms in this Cookie Notice have the same meaning as defined in the Privacy Policy available on this page. Please see section below for further details.

California Privacy Disclosures

These additional California Privacy Disclosures supplement the information contained in the TRAiNED Privacy Policy. These Disclosures apply solely to our processing of personal information of individual residents of the State of California within the scope of the California Consumer Privacy Act of 2018 (CCPA).

TRAINED Privacy Policy

At TRAiNED, we understand that your privacy is an important part of the trust you place in us. This Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our services.

Scope of Notice

This Cookie Notice supplements the information contained in our Privacy Policy by explaining how we and our business partners and services providers use cookies and related technologies in the course of managing and providing our online services and our communications to you. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies and related technologies described in this Cookie Notice to collect personal information, or to collect information that becomes personal information if we combine it with other information. For more details about how we process your personal information, please review our Privacy Policy.

What Are Cookies and How are They Used

Cookies are small data files placed on your computer or device, our online services or our emails that allow us or our third-party providers to collect certain information about your interactions with our emails, our online services and other websites you may visit. We and our third-party providers may use other, related technologies from time to time, like web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies to collect additional information about your online activity.

We use the information collected through these technologies to:

• Remember information so that you will not have to re-enter it during your current or next visit to our online services;
• Provide and monitor the effectiveness of our online services;
• Monitor aggregate metrics such as total number of visitors, traffic, and usage patterns on our online services;
• Diagnose or fix technology problems;
• Plan for and enhance our online services;
• Otherwise fulfill or support the use of personal information identified in the “Our Use of Personal Information” section of our Privacy Policy.

Your Choices About Cookies and Related Technologies

If you would prefer not to accept cookies, most browsers will allow you to:

• change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it;
• disable existing cookies; or
• set your browser to automatically reject cookies.

Please note that doing so may negatively impact your experience using our online services, as some features and options on our online services may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.

Please note that we use Google Analytics and other Google technologies to automatically collect much of the personal information described in this section. You can learn more about Google’s practices with Google Analytics by visiting Google’s privacy policy here. You can also view Google’s currently available opt-out options here.

Your Choices About Online Ads

We support the self-regulatory principles for online advertising published by the Digital Advertising Alliance (DAA). This means that we allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest-based advertising purposes. More information about these principles can be found at aboutads.info. If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our partners, please follow the instructions at aboutads.info/choices or networkadvertising.org/choices to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again.

If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at aboutads.info/appchoices.

Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies and related technologies to collect information about your activity on and use of our online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s principles.

Changes to This Notice

We may update this Cookie Notice from time to time. When we make changes to this Cookie Notice, we will change the date at the end of this Cookie Notice to include the “Last Updated” date. If we make material changes to this Cookie Notice, we will notify you by email to your registered email address, by prominent posting on our services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.

How to Contact Us

If you have any questions or requests in connection with this Notice or other privacy-related matters, please send an email to info@gettrained.ai.

Alternatively, inquiries may be addressed to:

Compliance & Ethics
TRAiNED, Inc.
11 Parkway Center
Pittsburgh, PA 15022
USA

Version Date: 04-18-2024